How to use Pager

Anyone who fills out the contact form on miamiprivateinvestigations.com becomes a lead in this inbox automatically. Their first message arrives as both an SMS to the work phone and a row in the inbox here.

You don't have to do anything to import them — it just happens.

Open the inbox and you'll see every conversation in the left column, newest at the top. Each row shows the lead's name (or phone number), a preview of the last message, and a status pill:

• 🟢 New — fresh lead, you haven't replied yet
• 🟡 In progress — you're talking with them
• ✅ Won — they hired us
• ❌ Lost — they went silent or said no

Click any conversation. At the top you'll see an AI Lead Brief — a one-line summary of what the lead is asking about, their urgency, and the sentiment.

Use it to triage 20 leads in 30 seconds without reading every message word-for-word.

Below each incoming message, Pager shows a suggested reply written by Claude. It's already in the lead's language (Spanish if they wrote in Spanish, English otherwise) and tuned to MPI's professional tone.

Three options:

• ✓ Send as-is — click Send or hit ⌘ Enter
• ✏️ Edit it first — type over the draft, then send
• 🗑️ Ignore it — write your own message from scratch

Click the colored status pill at the top of any conversation to change it. Move new leads to "In progress" once you've replied, then "Won" or "Lost" when the case closes. The dashboard tracks your conversion rate from these.

Open the right panel of any conversation to add a private note. Things like:

• • "Husband suspected — referral from Maria's case"
• • "Quoted $2,500 retainer, awaiting decision"
• • "Follow up Tuesday if no reply"

Notes are visible only to staff. The lead never sees them.

If a lead goes quiet for 3+ days, Pager flags the conversation and offers a one-click AI follow-up message. Useful for nudging "thinking about it" leads back into the pipeline.

In the inbox header, click the 🔔 icon to enable browser notifications, and the 🔊 icon for sound. New leads will pop up with a chime even when the tab isn't focused.

You'll have to allow notifications in your browser the first time — your browser will ask permission.

Press ? anywhere in the inbox to see all shortcuts. Quick ones:

• ⌘ K — Search / command palette
• ⌘ Enter — Send the current message
• Esc — Close any modal

Pager works in any mobile browser. For a more app-like feel:

• • iPhone: Safari → Share → "Add to Home Screen"
• • Android: Chrome → ⋮ → "Install app"

It opens like a native app and can show notifications when closed.